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The podcasts I record for I'd Rather Be Writing cover the latest trends in technical communication. I interview tech writing luminaries around the world as well as record STC presentations and other audio content. You can subscribe to podcast specific feeds using the subscription information below.
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Podcast with Anne Gentle about her Conversation and Community book
August 26th, 2009 | Posted in Podcasts, Web 2.0 4 Comments »
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Length: 40 min.
As a follow-up to my review of Anne Gentle’s book, Conversation and Community: The Social Web for Documentation
- What’s the first step in connecting with your users?
- Why are wikis used more internally than externally?
- How can you build trust with users?
- What’s the 90-9-1 percent rule and how can you change the 1 percent part?
- What three steps can you follow for any strategy with social media?
- What is “read wear” and how can you make that content more visible?
- What happens when you break the listen-participate-share-then-lead model?
- How can you use Twitter into your documentation strategy?
- What mindset is antithetical to building conversations and communities with your users?
Additional Resources
- Companion site to Conversation and Community on XML Press
- Anne Gentle’s blog
- XML Press
- Tweets converted into T-shirt themes
- Posts about Participation Inequality (the 90-9-1 rule)
- Sarrah Maddox blog
- Stewart Mader
- Review by Jefro
- Review from Sarah Maddox. (Sarah’s post also lists other reviews.)
To contact Anne, see the contact button on her blog, Just Write Click.
Tags: Anne Gentle, community, conversation, sarah maddox, social media, social networking, Stewart Mader, Twitter, web 2.0, Wikis
Thanks again for recording this podcast and asking good questions as always. I appreciate the opportunity to give the book a conversational voice with a podcast episode about the book.
I dug up the blog entry where I got to talk to customers at a user forum and took a picture of two brothers. It’s http://talk.bmc.com/blogs/blog-gentle/anne-gentle/forum-photos. It seemed so unusual at the time. Maybe it’s not so strange to think of two guys working in IT in the same town at two different companies using the same products, but it seemed like a one-in-a-few-thousand occurrence to me.
Anne, it was fun to talk with you about the book. Reading is one thing, but then following it up with a one-to-one conversation is even better. Do you have a second book you’re working on?
I definitely want to keep updates ongoing with the Conversation and Community book, but I’m also interested in what happens next for our field. Is it the emergence of Agile development practices? I’m an embedded writer on an Agile team now and it’s a new way of working. Content strategy seems to be coming into its own as well. I’m interested in new job titles it brings like Content Curator (Demand Media, parent to pluck.com, has two people in these roles) and Chief Content Officer (PBS has one, NPR may have one also). I am exploring where this book takes me as well – there could be a workbook or a course to spin off from it.
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