Becoming a Writer — Reflections on a Trip to Idaho
October 13th, 2008 | Posted in Technical Writing 14 Comments »

The Boredom Myth: Unlike what a tech comm professor taught me, tech writing is more than just formatting the layout of phone books.
Last week I drove up at Rexburg, Idaho to give a presentation on technical writing to the English majors at Brigham Young University Idaho (BYU-I) as part of their annual Pre-Professional Writing Conference. Most of the students in the group intend to pursue a literary career, such as writing books, editing manuscripts in publishing houses, or teaching literature in college or high school.
I was scheduled to present on technical writing, but my presentation felt more than that to me. I felt a mission to correct what had been falsely taught to me as a college student and which caused me to wander around for five years of my professional life trying to figure things out. Let me explain.
When I was a student at BYU Provo, I took an English survey course (typical of most English major curriculums). When the technical writing professor spoke to us (right after the cowboy literature professor, the feminist literature professor, and the postmodern deconstructionist professor), she explained that one task technical writers might do is format phone books. She then showed pictures of phone book layouts and mentioned font.
As I sat there, a young ideal-minded, writing-bound student, I took a personal vow to never become her. To never end up so boring, so undriven. Ending up in a little office, formatting phone books all day would be the equivalent of literary death. I eternally struck the possibility of technical writing from my career’s vocabulary. Never, never, never would I become a technical writer.
After I graduated from BYU with a degree in English, I didn’t know what to do, so I earned an MFA in literary nonfiction from Columbia in New York. All through my MFA, I felt anxiety about the career path I would follow. My wife gave birth to our first child at the time, and the cost of living in New York maxed out our income each month.
When I did graduate, I found a composition teaching job abroad at The American University in Cairo and spent the next two years in Egypt. After two years, I realized that my composition teaching career was going nowhere. I also realized I hated teaching — a fact not often considered by prospective literature students who simply plan on teaching without ever having taught.
Above all, I despised grading student papers, justifying over and over the B and C grades. At one point I dropped my grading pen and noted that reading student essays was not only laborious, it was also damaging to my own sense of writing. I wanted to write, not teach. So I left composition teaching and moved back to the U.S.
With a BA in English, an MFA in literary nonfiction, and two years of full-time teaching experience, I wasn’t marketable for any high-paying career. Through a friend of my sister, I landed a job as a copywriter for a Scientologist-heavy health and nutrition company in Clearwater, Florida, whose main product was a bottle of protein pills for triathletes. Earning 32k a year, without benefits, I wrote marketing copy for the company, exhausting my creative energy with press releases, web copy, product fliers, brochures, newsletter articles, email campaigns, and anything else I could write to promote and sell more BioBuild.
After six months, the $9,000 of savings I’d built up in Egypt steadily declined. One night I sat down to calculate my financial standings and realized I needed a higher paying job if I was to survive. At that point I remembered what a colleague in Egypt once told me, that I would be a perfect fit for technical writing. So I began my search for an entry-level job as a technical writer.
Thanks to some articulate copy I wrote about how protein works, a hiring manager at a financial company in Florida (who had a PhD in biology) saw potential in me, and together with a sample help file I wrote in RoboHelp, hired me onto their team. I was their first hire after four years of a freeze from the tech stock crash.
As a technical writer with little experience, I made only $40k a year, and so I soon took a second job teaching writing at ITT-Tech on the weekends. For the next year, I became a careful student of technical writing, mastering RoboHelp, Paint Shop Pro, and other tools; learning methods for procedural writing, memorizing the corporate style guide, and examining other corporate style guides; figuring out how to crack open a SME for information, how to gain access to the right development environments, how to organize chaotic jumbles of information, and finally how to package it all up into an attractive guide.
After working as a technical writer for a time, I found that it indeed was a good fit for me. Not only was I immersed in technology, I also had a knack for clarity and organization with technical material. I was also an expert at the tools, hacking Robohelp’s source files to create a branded skin, and producing large amounts of documentation in a relatively quick timeframe.
Eventually my salary rose enough that I could quit my second job. After about a year, I was promoted to a senior level, which included even more salary increases. I later transitioned to another company that paid better. But more than simply finding a sustainable salary, I felt I finally found my career — the answer to the elusive question about what to do with my writing skills. I’d found the path that I once sat up late at night wondering about while I was an MFA student, and while I was teaching in Egypt. My daily work didn’t involve formatting phone books, and it wasn’t boring at all — at least not as boring as I imagined it could be.
As a result of these experiences, my presentation to BYU Idaho students was more than just a survey of possible technical writing careers. I was dispelling the myth that the BYU tech. comm. professor taught years earlier. Life as a technical writer does not actually consist of dreadfully dull tasks all day. I now had a chance to point students in the right direction before they spent the next five years of their lives wandering in financial frustration, trying to support a family on the notion that they would teach or write a bestseller.
Grammar
To kick off the Pre-Professional conference, Marilyn Arnold, a distinguished writer from BYU-Provo, gave the opening keynote address. Arnold read a lengthy personal essay on what it means to become a writer. I was surprised to see her read her opening address, but her text was well-written, funny, and full of examples. The only problem was that she focused — for the first 20 minutes — entirely on the heightened awareness of grammar that grips writers’ minds. You begin to see every little comma error, every misuse of lay and lie, every misspelling, she said. And you’re tormented by these language errors.
Sure, I’m guilty of the same hyper-grammatical mindset at times. But a writer is much, much more than a grammarian. A writer actively thinks; he or she has a keen sense of analysis and perspective. A writer can communicate with clarity and flair in ways others can’t. A writer can structure content with story.
While correct grammar is important, if it’s your main perspective, you sell yourself short. In the world of technical communication, you mislead others into thinking you can only proofread text on the user interface, rather than improve the overall design. I wanted to raise my hand and say, Is that it? Is grammar expertise all you gain when you become a writer? She eventually did turn the corner into other larger topics, but all I remember about her talk is the emphasis on grammar.
Performance
I had a couple of other experiences that made me think about what it means to be a writer. While eating breakfast among the invited speakers, I sat next to a literature professor from BYU Provo who told me she refrained from blogging because “blogs were performative.”
Of course you hear accusations every now and then that blogging is a navel-gazing, egomaniacal activity. But that’s only true in some cases, for some people. Here the English professor had taken it to another level, comparing blogging to performance art, to people who sit down with the intent of merely inciting discussions on listservs, engaging in attention-getting techniques to direct the focus on to themselves without substance.
Isn’t all writing, I suggested, performative to some degree or another? The minute you write with an audience in mind, you begin to deviate from your normal course of behavior. You begin considering what others will think and how they’ll react. As a result you distort what you might write without that audience.
I tried to make my argument while expressing some understanding of her perspective. But in the end I think her performance contention was merely an excuse for not writing.
Before long, breakfast ended and we all started mingling with others. Personally, I’ve never met an egomaniacal blogger — just people who like to write.
Critical Thinking
My host, Josh Allen, introduced me to at least a dozen colleagues. I later learned that Josh was a lone Democrat in a sea of Republicans. Rexburg, Idaho, it turns out, is a town that is 93% Republican. It makes rooting for Obama, or worse, putting Obama-Biden signs in your front yard, a risky activity that draws an immense amount of attention to yourself.
For the first two years at BYU Idaho, Josh kept silent when political discussions arose. But as the elections approached, he broke out of his shell and volunteered to be the faculty advisor for the college’s Democratic club.
Josh did put Obama-Biden signs in his yard, and on three separate occasions, political vandals took down and shredded the signs. The acts of vandalism inspired him to write a detailed, thought-provoking letter to the local newspaper editor.
I think when politics comes up on campus, Josh sees it as an opportunity to help students think critically about the issues. He exposes logical gaps, points out problems with assumptions, and describes other poor thinking. Teaching students to think critically, so at least they won’t automatically believe or forward senseless political emails, is practically one of Josh’s missions in life.
A critical perspective is certainly at the heart of any writer’s mindset. To think for yourself, to question assumptions, to look at issues from fresh angles and risk voicing a different opinion — surely this is the first step in becoming a writer. This is the substance that the grammarian lacks, or that the performer is searching to possess. And yet, critical thinking alone is insufficient to become a writer. Becoming a writer takes more than merely a questioning mind and a mentality against herds.
Story
The most anticipated speaker at the conference was an Argentinian poet, short-story writer, and novelist named Ana Maria Schua, who’d flown all the way from Argentina and spoke with a heavy Spanish accent. The students packed into the auditorium to listen to Ana Maria Schua speak. She had an endearing laugh that punctuated her speech every once in a while — the kind of laugh that made you laugh when she laughed.
Schua recounted her own journey to becoming a writer. At sixteen, she compiled her first book of poems, but struggled to find a publisher. She won various literary contests, which boosted her confidence. She compiled a book of short stories, which she also struggled to publish (but eventually did).
To write novels, she used existing structures as “cake pans,” into which she inserted her own experiences. She combined different structures, characters, and plots to build Frankenstein-like texts. She had a gift for the language, she said, but had to learn the art of telling stories. Novels were a genre she had to study, but microfictions came naturally to her.
Schua offered plenty of insights into what it takes to become a writer:
- The first step in becoming a writer is to immerse yourself in reading. But if you require that advice, you’ll never be a writer.
- Every act of writing is a negotiation between what you plan to write and what comes from your fingers.
- If inspiration is gone, replace it with perspiration. Writer’s block doesn’t exist in a copywriting agency.
- Limitations help you write. Absolute freedom is puzzling.
- You need to have a gift to be a writer.
- Vanity is a necessary attribute for writing — you have to like what you write.
- “Eyes see more than imagination” — Da Vinci. (Refers to the power of borrowing from reality rather than inventing from scratch.)
- Not everything you write is good or worth keeping. Selection — the ability to delete — is important.
- Bad male novelists write improbable adventure stories; bad female novelists can’t see outside themselves.
Throughout her career, Schua published around 40 books (many were children’s books, she noted). I found her talk motivating. I wanted to go home and immediately start writing stories and sketching out ideas.
Students asked questions for a good 30 minutes after her presentation, and others asked her to sign her books. She was an inspiring example of what each student could be when he or she became a writer. She exemplified the literary life.
My Presentation
I had so much anticipation and energy when I gave my presentation that I spoke for 60 minutes straight without engaging students with any questions. I purposely covered aspects of technical writing that students probably hadn’t considered: video, wikis, illustrations, single-source publishing, blogs, podcasts, screencasts, information architecture, usability, quick reference materials, and the general immersion in words.
I showed surveys on the question of whether technical writing was boring. 89% of students thought it was boring, compared to only 7% of professionals. I played excerpts of podcasts, gave a live demo of single sourcing, showed examples of usability in everyday objects, and showed three entertaining video tutorial clips.
My second session involved 45 minutes of question and answers, during which I carefully answered every student’s question with more articulation than usual. Fifteen more students attended the question and answer session than my 60 minute presentation.
In the end, did hordes of students turn their attention to a new, previously unplanned career in technical writing? Did they drop their desires to spend their careers writing novels or break into Random House as book editors?
Not really. A few students thanked me for my practical advice. One student said he was glad I mentioned that teaching isn’t for everyone. Another said my advice was more practical and useful than the information someone gave the previous year. A faculty member asked me about wikis for one of his class projects, and some others who didn’t attend my presentation nevertheless complimented on it, relaying they’d heard good things about it.
But really, the conference made me reflect on what it means to become a writer. We start out with grand literary ambitions in college. We want to author books that will become classics, or make others rethink the world through our writing. Could technical writing ever fulfill that creative drive to write? To put it more bluntly, if you became a technical writer, could you still feel inside that you had “become a writer”? Or as a technical writer, are you merely using your writing skills?
I think there is room for interpretation in the answer. Writer is a word that has gradations of meaning. In my world, I know I’m a writer, but I’m still longing to become the writer I want to be.
Related Posts
- Podcast: Debunking the Boredom Myth of Technical Writing
- The Pleasure of Language — Essential Listening for Hyper-corrective Grammarians
- Help Support Tech Writer Voices — Consider this Our Spring Membership Campaign
- Intro to Information Architecture — Reflections on the Different Roles We Can Play
- STC Conference: Teresa Lipus, Snake River chapter, Southern Idaho and Eastern Oregon
Tags: american university in cairo, boring, brigham young university, BYU-Idaho, byui, careers, copywriting, mfa, salary, teaching, writer
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Nicely written, Tom. Entertaining, enlightening, and engaging; all hallmarks of a good writer.
The quote “Every act of writing is a negotiation between what you plan to write and what comes from your fingers” particularly resonated with me. (I know it wasn’t yours, but I appreciate that you shared it.)
This post was a shot in the arm to me. I am a successful technical writer in my “day job” but still struggle with my identity as a writer. I’ve had poems and academic papers published, and I have had technical books published. Yet I still struggle with wanting to be a “real” writer. Your post shed some light on the struggle we all face when we had something quite different in mind for ourselves.
Incidentally, my creative writing isn’t dead, but my technical thought process sometimes interferes with making the creative writing flow as it should. It’s a left brain, right brain thing.
DP
Very interesting post. Though hordes of students didn’t “turn their attention to a new, previously unplanned career in technical writing,” I’m sure it altered the perspectives of many so that if they happen to reach a point where they are stocking milk at a grocery store (or other such job just to have an income), they may see technical writing as a realistic and pleasant option.
The post also made me think back on how I fell into technical writing. My degree is in molecular biology. As I approached graduation, panic started growing. I loved learning the science, but I hated lab work. I had no interest in going to grad school (what was the point since I didn’t care for research or teaching?), and being a lab tech sounded miserable.
Thank heavens for a career counselor who suggested technical writing. (Her suggestion didn’t come out of nowhere. My resume, which I had to bring to the meeting, included a bit of writing experience I’d accumulated because I enjoyed writing and have always been very good at it.) I told her I didn’t think that was a realistic option since I’d only had one tech writing class in college and… didn’t you have to be an English major to get into tech writing? Luckily, she said no, and didn’t see why I couldn’t become a tech writer. It took 6 months after graduation (plus the few months before I graduated) to convince someone to give me a chance. That job ended up being pretty miserable (incompetent, misogynistic management and pay barely above minimum wage), but it gave me desperately needed experience that I could put on a resume.
Almost 10 years later, I’m well established in the tech writing world and I love it. Not only is it far more interesting than streaking Petri dishes all day, but the pay is much better
Tanyas last blog post..The tourist thing
Great post!
I just started as a tech writer. I also just fell into it after a bit of wandering. I don’t really find it quite so bad as people say.
To be quite honest, I never found creative writing to be all that rewarding emotionally. Or, at least more so than technical writing.
I like people. I like talking to them. I like helping them out.
If I wanted to express the irreducibility of lust or some other literary theme, I may write a short story because it is the best tool for the job.
If I wanted people to use the mail merge feature, I write a set of procedures for it.
It’s all about what you want to say to people …
@ Kevin, thanks for the compliments on the essay. I also feel that the negotiation quote has a lot of truth to it.
@ DP, I’m glad the main point of my post came across. Your comment encapsulates exactly the meaning I was trying to convey.
@ Tanya, I agree that students will consider tech writing in the moment they need it (usually when financial reality kicks in). Re the petri dishes, my first hiring manager also said that life as a researcher wasn’t for her. She turned out to have incredible writing skills too (which I don’t think she’d considered).
@ Sam, Interesting point about creative writing not being that rewarding. I think people take it for granted that an activity so creatively demanding would also be 100% fulfilling. I’m personally don’t read or write that much fiction.
This article certainly mirrors my own life path. For me, it was Germany instead of Egypt.
Technical writing is a tough sell to idealistic college students. The humanities frame of mind doesn’t leave much room for the technicalities of single sourcing and xml.
I would imagine that your presentation might pop into their heads several years from now as they plow through luckless teaching jobs. I think a lot of English majors are somewhat introverted, which translates better into technical writing than into teaching.
[...] Becoming a Writer — Reflections on a Trip to Idaho [...]
Good post. Like you and some of the other posters, I too “fell” into Technical Writing somewhat by accident.
I was a career soldier, working in Army Intelligence. Contrary to popular novels and movies, an Intelligence Analyst has more in common with your average Technical Writer than with James Bond. I spent about 10 years in the field of Technical Writing before I even realized it existed. Taking bits of information gathered from various sources and compiling them into a coherent, informative report that someone will actually read is not unlike gathering information from SMEs and translating it into a helpful user manual.
While in the service, I was going to college part-time and trying to find a major. Since I was always told I had a gift for writing, I gravitated toward a degree in Communications. It was then that I took my first real course in Technical Writing and discovered that this was an actual career. The instructor was very enthusiastic and for his day job, owned a company whose main line of business was helping Architects get funding by translating their plans into proposals.
At the same time, the military was creeping into the Information Age, and I was given the task of creating an automated database for our myriad intelligence reports using the new (at the time) dBaseIV. I was given an office with a computer, the software, and a manual the size of a phone book that was obviously written by the developers. Suffice it to say the manual was worse than useless and I ended up teaching myself how to use the software. After completing the task, I reflected on how poorly written the manual was and set about writing my own. It was my first user manual, and my superiors were so impressed, I was given an award. It was then I realized that I could make a living at this.
When I retired from the Army, with a BS in Communications, I thought the corporate world would welcome me with open arms (how naive was I?). It took me six months to land a contract position with an agency – straight hourly rate, no benefits, no vacation, no sick days, and a year working at that job before I found an actual full-time job.
I lasted one year in that job and left one step ahead of a layoff, landing a better-paying job with a defense contractor and even got a signing bonus! (I thought only programmers and engineers got those.) I lasted there for almost five years and again escaped another layoff due to the company being bought by moving on two weeks before the “Monday Morning Massacre” where 14 of my friends and former co-workers got the axe. At least I got them to pay for my Master’s Degree.
I’ve been in my current job for over three years now. The pay is good, the benefits fantastic (1 for 1 401k match, stock options, telecommuting 4 days a week), but I have to say, the enthusiasm I once felt for Technical Writing has waned a great deal.
In my many Technical Writing jobs, I’ve done everything from prepare a complete documentation set and online help from scratch, to formatting documents written by SMEs. I’ve worked mostly in software and while the pay is still good, the days where I feel anything remotely resembling job satisfaction are few and far between. Maybe it’s the chaotic nature of software – never following a project plan, just in time releases, documentation thrown together at the last minute that never seems like it’s complete.
Anyway, I guess I shouldn’t complain. There are a lot of people with English or Communications degrees that are waiting tables, not to mention a lot of underpaid Tech Writers in my area.
All in all, I guess this is a good “day job” for someone who wants to be a writer.
Great post and very timely for me! I have my BA-English, writing emphasis but I was one of those folks who absolutely was NOT going to end up in technical writing. I could lay that at the feet of my technical rhetoric professor, but in truth, it had more to do with my hopes of being a fiction editor.
Here it is a long four years after graduation and I’m a graduate student in an LIS program and I’ve discovered that I’m actually interested in technical writing. I’m kicking myself that I didn’t get that certificate back in my undergrad days, but I’m fine with doing the work on my own so I can get my skill level up.
On the notion of blogging as “performative,” I had never thought of it that way before, but must admit that my extrovert nature does thrive on it. I love your comment about how the process of writing becomes a self-aware event, as we become conscious of how our audience will view what we have written.
All in all, I’m glad to have found your blog and plan to be a faithful reader as I begin this new direction that has taken me a few years to discover.
Every now and then, I think I’m one of those weird tech writers.
When I left uni, I *wanted* to be a tech writer, but I hadn’t done a degree or even a single subject about tech writing (apart from a stoopid communication for IT engineers subject in my first year of my started-but-not-completed IT degree). I only knew about tech writing because one of truly IT-savvy friends at uni worked in one of the research companies on campus, and he told me about these tech writers who worked there because “they couldn’t be programmers”.
I’ve never wanted to write fiction, novels, books, or poetry. Now and then I dream of being a travel writer, but shudder at the thought of word limits and what I perceive to be “flowery” writing.
Granted, when I started uni, I didn’t want to be a tech writer (goodness knows what I did want to be, but it was something involving IT and speaking German), and muddled through a couple of years of IT hell before concluding that I didn’t want to be a programmer, and changing courses to do a BA in Linguistics and Business German.
I graduated, and a couple of months later met my future-first-boss at a church youth camp. He was looking to hire a grad tech writer, and I was looking to become one! And 9.5 years later, I’m still in tech comm, swimming with my fish.
[...] few months ago I attended a creative writing conference in Idaho in which the keynote speaker spent thirty minutes explaining that, when you become a writer, you [...]
Thanks for the interesting read! I am not a writer but am looking to write better since I have a website for my job. This gave me some insight on where to begin to be a better writer. Thank you
It is a feel-good article for me as an aspiring writer.It gives me some information and backgrounds about what writing is all about.
I found your blog on google and read a few of your other posts.
You have a great Blog!!! I just added you to my Google News Reader.
Look forward to reading more from you in the future.
Keep up the good work.