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    • The cranky user: The importance of documentation

    Tuesday, December 2nd, 2008 Posted in Uncategorized | No Comments »

    The cranky user: The importance of documentation. (Thanks to Craig Cardimon for the link.) Read more..

    LinkedIn: Answers: Do you read user manuals?

    Friday, September 19th, 2008 Posted in Uncategorized | No Comments »

    LinkedIn: Answers: Do you read user manuals?. Read more..

    Users Read Help Manuals Like an Encyclopedia, Not a Novel

    Friday, September 19th, 2008 Posted in Technical Writing | 4 Comments »

    On Linkedin, I've been reading an excellent thread of answers to the question, "Do you read user manuals?" Of the 50 people who answered, the resounding response is No, I ... Read more..