I’d Rather Be Writing – Tom Johnson

The Importance of Validation (video)

Saturday, March 7th, 2009 Posted in Screencasting | No Comments »

This short film on youtube called "Validation" mesmerized me. If we applied these "validation" techniques to our interactions with SMEs, designers, and project managers, our world would certainly be different. ... Read more..

Two-Minute Video to Convince Others of the Value of Technical Documentation

Wednesday, October 29th, 2008 Posted in Technical Writing | 2 Comments »

On the Technical Writers of India listserv, someone is trying to get his company to realize the value of technical communication by showing a humorous video on bad documentation that ... Read more..

Recording SME Demos — It’s Easier Than You Think

Tuesday, March 4th, 2008 Posted in Technical Writing | 7 Comments »

You know the scenario: you've been assigned a new application to document, and you arrange for the subject matter expert (SME) to demo it. But when you show up at ... Read more..