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Examples of blogs as online help and release notes | just write click
Friday, February 6th, 2009 Posted in Uncategorized | No Comments »
Examples of blogs as online help and release notes | just write click. Read more..Generations Change, But Help Formats Remain the Same?
Tuesday, December 9th, 2008 Posted in Technical Writing | 11 Comments »
Today should have been a day of great excitement, almost like a coronation. Having struggled with a 175 page user manual for several months, I finally finished a first draft. ... Read more..PDF Manuals: The Wrong Paradigm for an Online Experience :: UXmatters
Monday, November 17th, 2008 Posted in Uncategorized | No Comments »
PDF Manuals: The Wrong Paradigm for an Online Experience :: UXmatters Read more..Evaluating Online Help
Monday, October 13th, 2008 Posted in Uncategorized | No Comments »
Evaluating Online Help -- a Set of Criteria Read more..An Article That Changed My Approach to Help
Thursday, August 7th, 2008 Posted in Technical Writing | 11 Comments »
After a topic title in your help, what do you write? Do you jump straight into the numbered steps, or do you explain why a user would likely perform the ... Read more..Instructional Text in the User Interface: Some Counterintuitive Implications of User Behaviors :: UXmatters
Thursday, August 7th, 2008 Posted in Uncategorized | No Comments »
Instructional Text in the User Interface: Some Counterintuitive Implications of User Behaviors :: UXmatters. Read more..Can online help show “read wear?” | just write click
Tuesday, August 5th, 2008 Posted in Uncategorized | 1 Comment »
Can online help show “read wear?” | just write click. Read more..The Kind of Documentation Users Really Want
Sunday, June 15th, 2008 Posted in Technical Writing | 13 Comments »
Have you ever asked your users what kind of training materials they want, or how they prefer to learn software? This kind of information is critical to figuring out what ... Read more..My Love Affair with Drop-Down Hotspots Ends
Thursday, February 21st, 2008 Posted in Technical Writing | 13 Comments »
I used to think drop-down hotspots were the cat's pajamas, until I realized they're problematic for single source chunking. Let me elaborate. Drop-down hotspots seem like they'd be all the rage ... Read more..Are Gerunds in Topic Titles Problematic in Search Results?
Monday, February 11th, 2008 Posted in Technical Writing | 29 Comments »
I've been accustomed to writing topic titles as gerunds (for example, "Configuring the Monitor Display" or "Reformatting Your Hard Drive"), followed by specific steps that would begin, "To configure the ... Read more..