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Chrysler Drops Long Car Manuals in Favor of Short Guides + Video
Wednesday, September 30th, 2009 Posted in Technical Writing | 5 Comments »
Chrysler moved their car manuals from the traditional thick paper manual to a shorter format accompanied by a DVD. Chrysler says the switch will not only save 20,000 trees a ... Read more..Users Read Help Manuals Like an Encyclopedia, Not a Novel
Friday, September 19th, 2008 Posted in Technical Writing | 4 Comments »
On Linkedin, I've been reading an excellent thread of answers to the question, "Do you read user manuals?" Of the 50 people who answered, the resounding response is No, I ... Read more..How Much Should You Document? Everything? Strategies for an Agile Environment
Tuesday, September 9th, 2008 Posted in Technical Writing | 21 Comments »
In a recent IT Author podcast ("Documentation and Agile Development"), Alistair Christie and Graham Campbell talk about agile development and its impact on documentation. One consequence of working in an ... Read more..The Blockhead Blog: Beware the Default Manual
Tuesday, August 12th, 2008 Posted in Uncategorized | No Comments »
The Blockhead Blog: Beware the Default Manual. Read more..The Kind of Documentation Users Really Want
Sunday, June 15th, 2008 Posted in Technical Writing | 13 Comments »
Have you ever asked your users what kind of training materials they want, or how they prefer to learn software? This kind of information is critical to figuring out what ... Read more..