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Discovering Relationship Tables
Monday, August 3rd, 2009 Posted in Technical Writing | 10 Comments »
Lately I've been creating context-sensitive help for an online application. As part of my strategy, I've been trying to follow Theresa Putkey's advice in "Usability in Context-Sensitive Help." In her ... Read more..Tip for Usability in Context-Sensitive Help
Thursday, July 30th, 2009 Posted in Uncategorized | No Comments »
Theresa Putkey explains how to make context-sensitive help more usable. Don't just present a single task to the user that relates to the page the user is on, but rather ... Read more..10 Things I Learned from My Last Podcast
Monday, February 2nd, 2009 Posted in Technical Writing | 3 Comments »
The last podcast I recorded, on "Make Your Help Indispensable, Safeguard Your Job," with Mike Hughes, was so full of good information about how to make your help more valuable ... Read more..Flare Context Sensitive Help – Focusing the Minimized Help Window Back on Top
Thursday, January 8th, 2009 Posted in Technical Writing | 3 Comments »
Context-sensitive help in Madcap Flare is pretty easy to set up – you just follow the steps in Flare's context-sensitive help instructions. However, there's a usability problem that you must work ... Read more..What’s Convenient Gets Used — a General Principle That Applies to Nearly Everything
Wednesday, September 17th, 2008 Posted in Technical Writing | 4 Comments »
Recently I switched from using the iRiver I bought two years ago to my wife's iPod Nano, which she only uses intermittently. I don't know why I used my iRiver ... Read more..IT Author Podcast — Two Podcasts on Flare, One on the Making of a Technical Writer, and a Dogcast on User Psychology
Monday, November 12th, 2007 Posted in Technical Writing | 2 Comments »
I listened to Alistair Christie's IT Author podcast the other day online and then later driving home from work. Alistair is based in Scotland and has one of the most ... Read more..