http://charlesjeter.com/2008/04/22/web-20-tech-support-part-3/

Charless last blog post..Shark Attack Kills Triathlete In San Diego

I want to gain some insight on how agile is implemented. Can you tell us your experiences? Is documentation team expected to attend scrum right from the beginning of the project/release or should they jump in a little later?

Sorry I do not know where to ask this query so am leaving a comment here.

Here’s a list to a list of articles you might find useful.

http://www.cio.com/search?cx=005964914320811651291%3Axkqet_zlicy&q=%22Web+2.0&cof=FORID%3A09#1204

Also, there was an article in the McKinsey Quarterly about how businesses are using Web 2.0 technology. You have to register to read it, but the registration is free.

http://www.mckinseyquarterly.com/Information_Technology/Applications/How_businesses_are_using_Web_20_A_McKinsey_Global_Survey_1913?gp=1

It is my experience that some ‘types’ of customers fit this model better than others. Typically they have geographically distributed (end) customers who have a continuous period of discovery with their products/services and/or the release cycle is not necessarily a twice a year (?) cycle. Essentially the information going out is critical for the service/product/process to be continuously in use.

The other is that information coming in is not necessarily already ’structured’ in the way all information needs to be there a priori as with documentation traditional. And this extended period of discovery is coupled with a requirement for information to persist longer and be more widely available.

Some people who fit this category are Auto Mfg’rs, Defense/aerospace kind of people (which we actively service) and Banking/Financial transaction type companies, in addition to the software products and services.

BTW I am not a technical writer by training and my perspective is more with what’s good for our customers. There are quite a few smart people in our organization who can get to the nuts and bolts of it